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Conditions of Use

Warranty Terms and Conditions

Pallet Jacks, Fork lift ramps, Pallet Racking and Hand Trolleys are guaranteed for two years from the date of purchase against defects in material and workmanship.

Scales, Safes and electronic equipment are guaranteed for one year from the date of purchase against defects in material and workmanship.

If we determine that the product has a manufacturing fault, we will repair or replace it free of charge to you. The decision to repair or replace is solely at the discretion of Arrow Warehousing. Proof of purchase must be provided.

The warranty is “return to base" and not a free in-home service. This means the customer is responsible for any inwards freight charge to return the product to Arrow Warehousing, in Auckland, for warranty or service.

Exclusions

Our manufacturing warranty excludes claims resulting from misuse, abnormal use, overloading, general wear and tear, not following instructions, transportation damage (including airline or freight damage), poorly maintained product, dropped goods, negligence, second-hand product, modified product, colour fading, mould or damage to handle foam in use.

Our warranty also does not cover corrosion to frames or fasteners as a result of atmospheric or environmental conditions such as salt water use.

Any replacement will not give the right for the warranty period to be extended.

Arrow Warehousing does not cover warranty if the product has been purchased second hand or from an unauthorized reseller.

For more information email sales@arrowwarehousing.co.nz

REFUNDS OR EXCHANGES

If you wish to return your product(s) to Arrow Warehousing for a refund/exchange:

  • You need to contact us within five working days of receiving your product(s) - either by phone or email - to let us know there's a problem.
  • The product(s) must be couriered back to Arrow Warehousing in their original packaging and must be of re-sellable and unused condition.
  • Enclose the original paperwork that you received with your order and quote the refund/exchange code.
  • Arrow Warehousing will pay to have goods returned to us if they're faulty but if you've changed your mind, then return is at your cost.

Once your return has been received, the Arrow Warehousing team will assess the goods and, provided they meet the return criteria, we will process your refund within 10 business days. We will email you with a confirmation of your refund once processed.

Please note that Arrow Warehousing will refund the purchase price of your product(s) as per your invoice.

If you would prefer to drop your product(s) in to us you are most welcome. Please make sure you have advised us of your intention to do this by phone or email first and have your authorisation code handy when you come in.

Arrow Warehousing Refund/Exchange Exclusions

We are unable to refund or exchange the following:

  • Products that have been specifically ordered in for you
  • Packaged items that have been opened and/or removed from original packaging

Damaged or Faulty Products

If you've have received a damaged or faulty product:

  • Please contact Arrow Warehousing within 48hours of receiving your product(s) to advise let us know
  • We will organise a courier to collect the product(s) as soon as possible.
  • Please ensure that the product(s) are re-packaged safely for the courier to collect.
  • Include all original invoice/paperwork with your return package.

Once your return has been received, we will assess the damage or fault and have it either replaced or refunded. Please note that product replacements are subject to stock availability. We will keep you informed with any replacement product delays.

PRICING AND BILLING

Prices displayed on the website are in New Zealand Dollars (NZ$). We display two prices – the price exclusive of GST and the price inclusive of GST (15%).

All prices are correct at time of publication, however we reserve the right to alter the price for any reason.

If this happens with an item you have ordered, we will contact you prior to delivery.

Arrow Warehousing accepts

  • Visa™ and Mastercard™
  • Direct credit to our bank account

Is it safe to use my credit card?

Yes, all order transactions are completed using a secure site.

What if I want to make payment by Cheque or Direct Credit?

We have endeavoured to make our online ordering as secure for you as possible, but if you are still reluctant to use a credit card online then you can pay by cheque or direct credit. Simply go through the online selection process and print off your order within the shopping cart. Attach your cheque and mail it to Arrow Warehousing, PO Box 35445 Browns Bay 0753 and we will process it as a mail order for you. If you wish to pay by direct credit, please call us on +64 9 270 3406 and we will process your order over the phone and provide to you the bank account details to make the payment.

Frequenty Asked Questions

General

Are your products durable and reliable?

Yes, all our products are carefully selected to ensure durability and reliability. We understand the importance of having equipment that can withstand the demands of a warehouse environment. That's why we only offer high-quality products from trusted manufacturers. You can rely on our products to perform consistently and withstand heavy use.

Do you offer a warranty?

Yes, we offer warranties on most of our products. The duration of the warranty may vary depending on the product. Please refer to the product description or contact our customer support team for specific warranty information. We stand behind the quality of our products and will assist you in case of any issues covered by the warranty.

Do you offer returns & refunds?

If there is a fault with your product we offer a 30 day repair or replacement warranty (buyer to return to base).

Any returns for credit must be made with 7 days from date of purchase and accompanied by the proof of purchase. A full refund will apply if the item is returned unused and in the original packaging. Failing this the refund value is at the discretion of the seller.

Where and when can I pick up my purchase?

You can find our address and pick-up time at the bottom of our website.

How long does shipping take?

Shipping times may vary depending on your location and the specific product you have ordered. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

Scales

What does "LB error" mean?

LB error code means “Low Battery”. Check that you are using the charger supplied with your scales and that the red charging light appears on your unit display.

What does "No TR" error mean?

This error appears on our wireless units when either the base or head unit isn’t producing a signal. This usually means that the base unit (scales) needs to be charged.

How can I extend battery life?

To get the longest life out of your battery, only charge it for 8 hours when battery is low and ensure to use the charger provided with your scales. It is not advised to leave your scales continuously plugged in as this could permanently damage the electronics inside.

Pallet Jacks

Why won't my pallet jack pump up?

Check to see whether you have installed the handle correctly. Ensure the lifting chain has gone through the hole provided in the shaft (see manual).

How can I extend the life of bearings, wheels, and moving parts?

Grease these moving parts every 2-3 months to maximise the life of these items.

Pallet Stackers

Why isn't my pallet stacker balanced when driving or picking up a load?

When you adjust the width of your pallet stacker, it is critical that you only adjust one side at a time to maintain the counterbalance of the unit.

How can I extend the life of my pallet stacker?

Grease the mast channels with an all-purpose bearing grease every 4 months.