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Frequenty Asked Questions


Are your products durable and reliable?

Yes, all our products are carefully selected to ensure durability and reliability. We understand the importance of having equipment that can withstand the demands of a warehouse environment. That's why we only offer high-quality products from trusted manufacturers. You can rely on our products to perform consistently and withstand heavy use.

Do you offer a warranty?

Yes, we offer warranties on most of our products. The duration of the warranty may vary depending on the product. Please refer to the product description or contact our customer support team for specific warranty information. We stand behind the quality of our products and will assist you in case of any issues covered by the warranty.

If there is a fault with your product we offer a 30 day repair or replacement warranty (buyer to return to base).

Where and when can I pick up my purchase?

You can find our address and pick-up time at the bottom of our website.

How long does shipping take?

Shipping times may vary depending on your location and the specific product you have ordered. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.


What does "LB error" mean?

LB error code means “Low Battery”. Check that you are using the charger supplied with your scales and that the red charging light appears on your unit display.

What does "No TR" error mean?

This error appears on our wireless units when either the base or head unit isn’t producing a signal. This usually means that the base unit (scales) needs to be charged.

How can I extend battery life?

To get the longest life out of your battery, only charge it for 8 hours when battery is low and ensure to use the charger provided with your scales. It is not advised to leave your scales continuously plugged in as this could permanently damage the electronics inside.

Pallet Jacks

Why won't my pallet jack pump up?

Check to see whether you have installed the handle correctly. Ensure the lifting chain has gone through the hole provided in the shaft (see manual).

How can I extend the life of bearings, wheels, and moving parts?

Grease these moving parts every 2-3 months to maximise the life of these items.

Pallet Stackers

Why isn't my pallet stacker balanced when driving or picking up a load?

When you adjust the width of your pallet stacker, it is critical that you only adjust one side at a time to maintain the counterbalance of the unit.

How can I extend the life of my pallet stacker?

Grease the mast channels with an all-purpose bearing grease every 4 months.