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Privacy Notice

General

Warwick Edwards Services Limited trading as "Arrow Warehousing" respects the privacy of every individual who visits our Web site or responds to our interactive advertisements. This privacy policy outlines the information Arrow Warehousing will collect and how we will use that information. This statement also will instruct you on what to do if you do not want your personal information collected or shared when you visit Arrow Warehousing Web site or respond to our advertisements.

Individually identifiable information

Arrow Warehousing will not collect any individually identifiable information about you such as your name, address, telephone number, or email address unless you provide it to us voluntarily.

If you do not want your individually identifiable information collected, please do not submit it to us. If you have already submitted this information and would like us to remove it from our records, please contact us at the e-mail address or phone number listed at the bottom of this policy. We will delete your information from our existing files.

When you do provide us with individually identifiable information, we may use that information in the following ways unless stated otherwise: we may store and process it to better understand your needs and how we can improve our products and services; we may use it to contact you.

Non-individually identifiable information collected

In some cases, we may collect information about you that is not individually identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using and the domain name of the Web site from which you linked to our site or advertisement. We also use Google Analytics, a 3rd party software tool, to analyse this data for marketing purposes and to help improve our website.

Information we may place automatically on your computer's hard drive

When you view one of our websites or advertisements, we may store some information on your computer. This information will be in the form of a “cookie” or similar file and will help us in many ways. For example, cookies allow us to tailor our Web site to better match your interests and preferences. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

Storage of Collection Information

The security of your personal information is important to us. When you enter sensitive information (such as your credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at sales@arrowwarehousing.co.nz.

Who to contact

If you have submitted individually identifiable information through the Arrow Warehousing Web site and would like that information deleted from our records, please contact us atsales@arrowwarehousing.co.nz or call us at +64 9 270 3406. We will delete this information from our existing files.

Frequenty Asked Questions

General

Are your products durable and reliable?

Yes, all our products are carefully selected to ensure durability and reliability. We understand the importance of having equipment that can withstand the demands of a warehouse environment. That's why we only offer high-quality products from trusted manufacturers. You can rely on our products to perform consistently and withstand heavy use.

Do you offer a warranty?

Yes, we offer warranties on most of our products. The duration of the warranty may vary depending on the product. Please refer to the product description or contact our customer support team for specific warranty information. We stand behind the quality of our products and will assist you in case of any issues covered by the warranty.

Do you offer returns & refunds?

If there is a fault with your product we offer a 30 day repair or replacement warranty (buyer to return to base).

Any returns for credit must be made with 7 days from date of purchase and accompanied by the proof of purchase. A full refund will apply if the item is returned unused and in the original packaging. Failing this the refund value is at the discretion of the seller.

Where and when can I pick up my purchase?

You can find our address and pick-up time at the bottom of our website.

How long does shipping take?

Shipping times may vary depending on your location and the specific product you have ordered. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

Scales

What does "LB error" mean?

LB error code means “Low Battery”. Check that you are using the charger supplied with your scales and that the red charging light appears on your unit display.

What does "No TR" error mean?

This error appears on our wireless units when either the base or head unit isn’t producing a signal. This usually means that the base unit (scales) needs to be charged.

How can I extend battery life?

To get the longest life out of your battery, only charge it for 8 hours when battery is low and ensure to use the charger provided with your scales. It is not advised to leave your scales continuously plugged in as this could permanently damage the electronics inside.

Pallet Jacks

Why won't my pallet jack pump up?

Check to see whether you have installed the handle correctly. Ensure the lifting chain has gone through the hole provided in the shaft (see manual).

How can I extend the life of bearings, wheels, and moving parts?

Grease these moving parts every 2-3 months to maximise the life of these items.

Pallet Stackers

Why isn't my pallet stacker balanced when driving or picking up a load?

When you adjust the width of your pallet stacker, it is critical that you only adjust one side at a time to maintain the counterbalance of the unit.

How can I extend the life of my pallet stacker?

Grease the mast channels with an all-purpose bearing grease every 4 months.